Privacy Policy

Welcome to GatewayD Website! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. The GatewayD Website refers to the websites located at https://gatewayd.io and all associated sites linked to the https://*.gatewayd.io domain by GatewayD Labs, including documentation, blog, and community forums. The products are a suite of open-source and commercial software projects located at our Git repositories on GitHub via https://github.com/gatewayd-io. The services are any services provided by GatewayD Labs, including but not limited to, support and consulting services, Software-as-a-Service solutions and other services. This Privacy Policy applies to all visitors, users, and others who access GatewayD Website ("Users", referred to by "you"), products and services. By using GatewayD Website, products and services, you consent to the practices described herein.

1. General Guidelines

We respect your privacy and follow best practices to protect your personal information. We strive to be transparent about our data practices and encourage you to read this Privacy Policy to understand how your information is handled.

2. User Rights

You have the right to access, correct, and delete your "personal" information. You can exercise these rights by contacting us at [email protected]. Additionally, you can unsubscribe from marketing communications by following the instructions provided in each email.

Anonymized data collected by our products and services, such as Telemetry and Usage Reports, which can be accessed at https://docs.gatewayd.io/miscellaneous/telemetry-and-usage-report/, may be retained for analytical purposes, and this data cannot be deleted upon request, as this data does not identify you personally and is not linked to any personal information you provide to us.

3. GDPR Compliance

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) regarding the collection, processing, and retention of your personal information. We process your personal information for the purposes outlined in this Privacy Policy, based on our legitimate interests, in order to provide our products and services to you.

We may also process your personal information on the basis of your consent, for example, to send you marketing communications. Where we process your personal information based on your consent, you have the right to withdraw consent at any time. Please note that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. You may exercise these rights by contacting us at [email protected].

4. Right to Change

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of GatewayD Website after any changes indicates your acceptance of the revised Privacy Policy.

5. Information Collection

We collect information you provide directly to us, such as when you sign up for an account, complete a form, or communicate with us. This may include your name, email address, and other contact details. We use this information to respond to your requests and provide the requested products and services. We may also use this information to send you marketing communications, such as product updates and newsletters. You may unsubscribe from these communications at any time by following the instructions provided in each email or by contacting us at [email protected].

6. First and Third-Party Services

6.1 Google Analytics with IP Address Anonymization

We use Google Analytics to gather data about the use of our website. Google Analytics collects information such as your IP address, browser type, operating system, and pages visited. We have enabled IP address anonymization, which truncates your IP address before it is stored by Google. This ensures that your full IP address is never stored, ensuring your privacy.

6.2 Sentry

We use Sentry to track errors in our software. Sentry collects information such as exception tracebacks. We use this information to identify and fix bugs in our software. For more information, please see Sentry's Privacy Policy at https://sentry.io/privacy/. You may opt-out of this data collection by following the instructions provided at https://docs.gatewayd.io/miscellaneous/telemetry-and-usage-report/.

6.3 Substack

We use Substack to send marketing communications, such as product updates and newsletters. Substack collects information such as your name and email address. We use this information to send you marketing communications. You may unsubscribe from these communications at any time by following the instructions provided in each email or by contacting us at [email protected].

6.4 Telemetry and Usage Reports

We collect anonymized data about the use of our products and services, such as Telemetry and Usage Reports. This data does not identify you personally and is not linked to any personal information you provide to us. We use this data to improve our products and services. You may opt-out of this data collection by following the instructions provided at https://docs.gatewayd.io/miscellaneous/telemetry-and-usage-report/.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on GatewayD Website. Cookies are small files that are stored on your device to collect information about your usage patterns. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of GatewayD Website, products and services.

8. Third-Party Links and Services

Our website may contain links to third-party websites, products and services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

10. Children's Privacy

GatewayD Website, products and services are not intended for children. We do not knowingly collect personal information from these individuals. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

12. Consent

By using GatewayD Website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.